Privacy Policy

Effective Date: [Insert Effective Date]

Crow's Truck Center, Inc. ("Crow's Truck Center," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, submit a form, request information, use our online services, or otherwise interact with us.

This Privacy Policy applies to information collected through www.crowstruck.com and any related pages or online forms operated by Crow's Truck Center.

1. Information We Collect

We may collect the following categories of information:

Information You Provide to Us

• Name, company name, mailing address, email address, and phone number;
• Vehicle, truck, trailer, parts, service, rental, or equipment information;
• VIN, serial number, make, model, year, mileage, photos, and related details;
• Information submitted through contact forms, parts requests, service requests, financing inquiries, quote requests, or sell-your-truck forms;
• Communications you send to us by email, phone, website form, or other means.

Information Collected Automatically

When you visit our website, we and certain service providers may automatically collect information such as:

• IP address;
• Browser type and version;
• Device type and operating system;
• Pages viewed, links clicked, referring page, and time spent on the site;
• Approximate location derived from IP address;
• Cookie identifiers, pixels, tags, and similar online identifiers.

Information from Third Parties

We may receive information from service providers, advertising partners, analytics providers, financing partners, manufacturers, vendors, or other business partners when permitted by law.

2. How We Use Information

We may use information for the following purposes:

• To respond to your questions, requests, quotes, parts inquiries, service inquiries, or other communications;
• To process transactions, service requests, rentals, financing inquiries, or other business requests;
• To operate, maintain, secure, and improve our website and services;
• To understand how visitors use our website;
• To provide customer service and support;
• To send administrative, transactional, or service-related communications;
• To send marketing communications where permitted by law or where you have opted in;
• To prevent fraud, abuse, security incidents, or unlawful activity;
• To comply with legal, regulatory, insurance, accounting, and business obligations.

3. Cookies, Analytics, Embedded Content, and Online Tracking

Our website may use cookies, pixels, tags, log files, web beacons, analytics tools, embedded content, and similar technologies. These technologies may help us operate the site, remember preferences, measure site traffic, improve performance, and understand how visitors interact with our content.

Our website may include embedded content from third parties, including video content hosted by YouTube or Google. When you interact with embedded content, the third-party provider may receive information about your browser, device, IP address, the page you visited, and your interaction with the embedded content. Depending on your settings and the provider's technology, the third party may use cookies, local storage, pixels, or similar technologies.

Where feasible, we may use privacy-enhanced embed options, delayed loading, or click-to-play video placeholders so that third-party video content is not loaded until you choose to view it. However, third-party providers control their own technologies and privacy practices. We encourage you to review their privacy policies.

You can usually adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

4. How We Disclose Information

We may disclose information to the following categories of recipients:

• Service providers: companies that host our website, process forms, provide analytics, support communications, provide security, or perform other services for us;
• Business partners: manufacturers, vendors, financing providers, warranty providers, rental partners, or other partners involved in responding to your request;
• Advertising and analytics providers: companies that help us measure website activity or deliver relevant advertising, where permitted by law;
• Professional advisors: attorneys, accountants, insurers, auditors, and other professional service providers;
• Legal and safety recipients: government authorities, law enforcement, courts, or others when required by law or needed to protect rights, safety, security, or property;
• Business transfer recipients: parties involved in a merger, sale, financing, reorganization, acquisition, or similar business transaction.

5. Marketing Communications

We will not add you to marketing email lists solely because you submit a general website form unless you have opted in or unless otherwise permitted by law. You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us using the information below.

We may still send non-marketing communications, such as responses to your inquiry, service updates, transaction-related messages, or legally required notices.

6. Your Privacy Choices

Cookie and Browser Controls

You may block, delete, or disable cookies through your browser settings. Your browser may also allow you to send privacy preference signals, such as Global Privacy Control.

Global Privacy Control

If our website detects a valid Global Privacy Control signal from your browser, we will treat it as a request to opt out of the sale or sharing of personal information for that browser or device where required by applicable law.

Do Not Sell or Share My Personal Information

We do not sell personal information for money. However, some privacy laws define "sale" or "sharing" broadly to include certain disclosures of online identifiers or internet activity to advertising, analytics, or social media partners for cross-context behavioral advertising or targeted advertising.

Where required by applicable law, you may opt out of the sale or sharing of your personal information by using a recognized browser-based opt-out signal, adjusting cookie settings where available, or contacting us using the information in the "Contact Us" section below.

7. California Privacy Notice

This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to us.

Categories of Personal Information We May Collect

Sources of Personal Information

We may collect personal information directly from you, automatically from your browser or device, from service providers, from business partners, and from publicly available sources.

Categories of Third Parties to Whom We Disclose Information

We may disclose information to service providers, business partners, financing providers, manufacturers, advertising and analytics providers, professional advisors, legal authorities, and parties involved in business transfers.

California Privacy Rights

Subject to applicable law and verification, California residents may have the right to:

• Know what personal information we collect, use, disclose, sell, or share;
• Access personal information we maintain about you;
• Request deletion of personal information;
• Request correction of inaccurate personal information;
• Opt out of the sale or sharing of personal information;
• Limit the use or disclosure of sensitive personal information, where applicable;
• Not be discriminated against for exercising privacy rights.

How to Submit a California Privacy Request

To submit a privacy request, contact us using one of the following methods:

• Email: ncrow@crowstruck.com
• Phone: (901) 366-6611
• Mail: Crow's Truck Center, Inc., 5500 Davidson Rd., Memphis, TN 38118

We may need to verify your identity before fulfilling certain requests. Verification may require matching information you provide with information we maintain. You may also designate an authorized agent to submit a request on your behalf where permitted by law. We may require proof of authorization and may also require you to verify your identity directly with us.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to respond to requests, provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights. Retention periods may vary depending on the type of information and the reason it was collected.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, network, or electronic transmission is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website.

9. Children's Privacy

Our website is intended for adults and business users. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information where required by law.

10. Third-Party Websites and Services

Our website may link to or embed content from third-party websites or services, including manufacturers, vendors, financing providers, analytics providers, advertising partners, map providers, and video platforms. We are not responsible for the privacy practices of third parties. Their privacy policies apply to their collection and use of information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date above. Your continued use of our website after an updated Privacy Policy is posted means the updated policy applies to your use of the website going forward.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: